Vodafone dating direct
"This was always going to be a highly ambitious and complex programme but the impact of running an IT and a Contact Centre transformation in parallel was underestimated: the combination of new systems, new processes and new customer services agents impacted service levels significantly," Vodafone said.
Ofcom has received more than three times as many complaints about Vodafone than any other network this year.
"They promise you to be married in 6 months, which for a French guy or a Spanish guy or an Italian is crazy.
"So the difference is whether you promise love or you promise dates." 'Make love happen' The home page at is indeed stamped with the guarantee that you will find someone special within six months.
And, indeed, Vodafone itself admits problems, saying: “We would like to apologise to any customers who have been affected by our recent customer service issues …many of the recent issues relate to the move of our legacy billing and services platforms into one state-of-the-art system”.Yes, you did read that right, it is saying, ahem, ‘state-of-the-art system’.Every one of Vodafone’s 20 million UK mobile customers needs to spend five minutes reading this.There’s a chance you have overpaid by hundreds of pounds, and at the extreme may even have had your credit score hurt.